Introduction:
As the Architect,our consultant’s key responsibility was to elevate the efficiency and capabilities of the clients enrollment manager, a product aiming to streamline Medicaid patient management for enrollment representatives.
Background:
The client's primary goal was to assist enrollment representatives in better handling their Medicaid patient populations. The strategic approach was to automate the Medicaid application process and, post-submission, monitor the real-time enrollment status of each patient.
Challenges:
• Implementing a streamlined application process for Medicaid enrollment.
• Ensuring that the patient's current enrollment status is tracked post-application submission.
• Integrating various platforms and tools, including legacy software.
Solutions:
• Integrated Agile methodologies to boost project progress and ensure clear visibility of milestones.
• Led and coordinated a geographically diverse team spanning both the US and international regions.
• Leveraged Github Actions for an enhanced CI/CD pipeline, leading to faster and more efficient deployments.
• Innovated cross-cloud solutions, ensuring seamless integration between legacy software and client systems.
• Diligently maintained the Lightning Experience Cloud site, ensuring it efficiently catered to a vast patient base of 2.5 million.
Results:
The enrollment management system saw significant improvements in its operational efficiency, offering enrollment representatives a streamlined process for managing their Medicaid patients. The advanced automation and integration solutions not only enhanced the patient sign-up process but also provided real-time tracking mechanisms for enrollment status.